Privacy policy

What information we collect

We do not store credit card details nor do we share customer details with any 3rd parties

The information we collect via this website may include:

1. Any personal details you type in and submit, such as name, address, email address, etc.

2. Data which allows us to recognise you, your preferences and how you use this website. This saves you from re-entering information when you return to the site. This data is collected by cookies from your navigation around the site. A cookie is a small amount of data which we send to your computer. The data is then stored on your browser or hard disk. Most web browsers can be set to prevent you from receiving new cookies, notify you before accepting cookies or disable cookies altogether. Details about this can normally be found in the Help facility provided with your browser. If you disable cookies, you will not be able to receive personalised facilities and your progress to check out may take longer. The cookies store information only for as long as you are viewing the website.

3. Your IP address (this is your computer’s individual identification number) which is automatically logged by our web server. This is used to note your interest in our website.

4. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).

5. Ella Brooks may send you marketing messages by SMS; about us and our products; where you have not unsubscribed or where you have otherwise signed up, or consented, to receive marketing messages. You have the right to withdraw your consent to processing of this nature at any time by contacting our customer care team. You can tell us you no longer wish to receive marketing information from us by following the unsubscribe link at the bottom of your marketing emails. Alternatively, you can contact us at contact@ellabrooksclo.com. We’ll hold on to your information for as long as you continue to have an Ella Brooks account to receive email or SMS alerts. If you no longer wish to have an account and receive email or SMS alerts, you can contact us and request that we close your account. To do this, simply email us at contact@ellabrooksclo.com.

What do we do with your information 

Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. to process your order, to maintain guarantee records and to provide after-sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service)

2. to carry out security checks (this may involve passing your details to credit reference agencies, who will check details we give them against public and private databases and may keep a record of that check to use in future security checks - this helps to protect you and us from fraudulent transactions)

3. To comply with legal requirements We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use our site and issuing our emails for us.

Your rights

You have several rights under the data privacy legislation. This includes, under certain circumstances, the right to:

• Request access and obtain details of your personal information that we hold (this is commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
• Request erasure of your personal information. This means that you can ask us to delete or stop processing your personal information, for example where we no longer have a reason to process it.The right to have data erased does not apply in all circumstances.

If you would like to exercise any of these rights, please contact contact@ellabrooksclo.com

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person or dealt with by a person who has no right to do so.

Whilst this privacy notice sets out a general summary of your legal rights in respect of personal information, this is a complex area of law.

Complaints

You may have the right to complain to your local data protection regulator – we recommend checking your rights on the website of your local data protection regulator.

Contact Us

If you have any queries regarding our use of your personal information or this privacy notice, then please contact us at contact@ellabrooksclo.com